Professional Skills Training for the People Behind Education
Develop the communication, service, leadership and presentation skills of employees across your university, TAFE, school or education organisation. This is workplace training for staff, shaped around the responsibilities they hold and the people they support.
Overview
An Education Organisation Relies on Many Different Teams
A student seeking help may speak with a contact centre, administration team and faculty office before the enquiry is resolved. Each employee needs to understand the question, explain the process within their role and provide a useful handover.
Elsewhere, an academic leader may be managing employees for the first time. A professional staff member may need to present a recommendation to a committee. A central team may be introducing a new system across several campuses.
WeTrain can support those workplace requirements for student-service teams, professional and faculty staff, administrators, academic leaders, managers and internal trainers. School-based sessions can be scoped around employee communication and organisational responsibilities where appropriate.
TRAINING AREAS
Workplace Training for the People Behind Education
Student & Stakeholder Service
Develop clear enquiries, respectful difficult conversations and useful handovers across services.
Customer Service Training
Agree practical service behaviours for student and stakeholder contact.
Managing Difficult Customers
Practise sensitive or challenging conversations within your escalation arrangements.
Telephone Skills Training
Develop clear calls, transfers and explanations for enquiry and contact teams.
Also available:
Exceptional Customer Service Training
Effortless Customer Service Training
Call Centre Training
Communication Skills Training
Assertiveness Training
Business Etiquette Training
Managing Across Cultures
Remote & Hybrid Team Communication
Leadership & Team Capability
Support staff who lead colleagues across professional, academic and operational teams.
Workplace Leadership Training
Develop expectations, delegation and feedback for staff with people responsibilities.
Conflict Management Training
Work through disagreement between employees or functions constructively.
Coaching & Mentoring Training
Use practical coaching conversations to help employees build capability.
Also available:
Introduction to Supervision & Leadership
Performance Management Training
Emotional Intelligence Training
Change Management Training
Teamwork & Collaboration Training
Time Management Training
Personal Effectiveness Training
Problem Solving & Decision Making
Presenting & Professional Skills
Help staff explain recommendations, write clearly and develop internal learning.
Presentation Skills Training
Practise recommendations, committee updates and staff briefings.
Business Writing Training
Improve the clarity of correspondence and process information.
Train the Trainer
Develop staff who design and facilitate internal workshops or systems learning.
Also available:
Advanced Presentation Skills Training
Business Storytelling Training
Media Training
Critical Thinking Training
Influence & Persuasion Training
Negotiation Skills Training
Practical Trainer
Client Experience
Real Training. Real Organisations. Real Impact.
ANZ Wealth Australia
Customer Service & Communication
Jetstar
Conflict Resolution
Melton Council
Customer Service
Department of Defence
National Customer Service Training
Vodafone
Tailored Workplace Training
ACU National
National Training
Training That Works Across Your Organisation
Training can support one student-service team or staff across several departments and campuses. WeTrain can plan sessions around employee availability, peak enquiry periods and the responsibilities of each group.
Focused Team Training
Practical training for one staff team, department or professional group.
Includes:
- Student and stakeholder scenarios
- Staff workplace examples
- Your internal processes
- Practical activities
- Trainer feedback
- On-site or live online delivery
Training Across Departments
Build common skills across professional, academic and operational teams.
Includes:
- Multiple staff groups
- Examples adapted by role
- Shared learning objectives
- Enquiry peaks considered
- Campus and hybrid teams
- Coordinated delivery
Multi-Campus Organisations
Coordinate staff development across campuses, regions and service functions.
Includes:
- Multiple locations
- Metropolitan and regional delivery
- A common training brief
- Multiple trainers where required
- Repeated or multi-session programs
- National rollout planning
Award-Winning Corporate Training Excellence
Best Corporate Training Provider 2026
Best Soft Skills Focused Corporate Training Provider 2025
Best Bespoke Soft Skills Training Provider 2025
Business Training Service of the Year 2025
Best Corporate Training Provider 2024
TAILORED EDUCATION WORKPLACE TRAINING
Training Shaped Around Your Organisation
Examples can reflect student enquiries, staff responsibilities, faculty and service handovers, presentations, internal systems and campus locations.
WeTrain can shape the content, examples and delivery around your organisation.
These programs develop employees’ workplace skills. They are not student courses, academic qualifications or teacher-registration programs, and do not replace mandatory regulatory training.
- Student Services & Contact Centres
Enquiries, telephone communication, service consistency and appropriate escalation.
- Administration & Professional Staff
Clear correspondence, coordination across departments and professional workplace conversations.
- Faculty Staff & Academic Leaders
Presentations, influencing, team communication and people-management responsibilities.
- Supervisors & Team Leaders
Expectations, delegation, feedback, coaching and conflict within employee teams.
- Managers, HR & L&D Teams
Capability pathways, change communication and delivery across departments or campuses.
- Internal Trainers & Subject Matter Experts
Facilitation and workplace instruction for systems, organisational knowledge and staff processes.