CLIENT EXPERIENCES
What Australian Organisations Say About WeTrain
Read direct feedback from organisations that have used WeTrain, see the teams behind the comments and explore how the training was shaped around their workplace.
Australian workplace training since 1998 · On-site and live online · Australia-wide
Exceptional Customer Service
“There’s definitely been a noticeable lift in confidence and energy. We’ve already seen improvements in how they handle customer interactions.”
Olo Lomu
Job Hub Support Officer, ANZ Wealth Australia
CLIENT TESTIMONIALS
What Clients Say After the Training
Every testimonial is paired with the organisation behind it. The feedback comes first, with the wider training context available further down the page.
Patient and team communication
“As a result, the entire practice is improving in terms of setting and meeting expectations.”
Tina Critchley
Practice Manager, Canberra Prosthodontic Group
Train the Trainer
“Everyone has stated that the session has taught them new skills and ways to deliver during training.”
Christy Hollands
Training Officer Professional Development, Department of Justice
Customer service
“The feedback has been excellent, and we have noticed an immediate improvement in service levels.”
Christine Devine
Corporate Administration Manager, Mayflower
Tailored soft-skills programs
“The delegates found the training very valuable and have requested more training from WeTrain.”
Michelle Colbert
Finance Operations & Control, Vodafone
Team and leadership development
“The team are still buzzing with enthusiasm. Based on the feedback, we wish to roll this training out again for other teams.”
Jane Walsh
People & Culture Advisor, Minetek
Leadership, conflict and team development
“The workshops provided engagement through group interaction, using real-life scenarios.”
Aula Gatei
HR/Payroll, Ontex Manufacturing Pty Ltd
ALL CLIENT EXPERIENCES
More Feedback from Australian Workplaces
Explore the full testimonial collection, with the original client logo, name, role and organisation shown alongside every experience.
Train the Trainer
“The team enjoyed the training and learnt a lot – they have had opportunities to use the training & we are working on them delivering more formal training going forward. Thanks again for all your effort – it was so positive and a great opportunity to focus on growing and developing our skills.”
Clare Kenwood
CPAP Victoria
Customer service and communication
“We recently consulted WeTrain for soft skills training in customer service excellence and effective communication. I have participated in multiple customer service workshops over my time but none as relevant or helpful. Judeth was a pleasure to deal with, flexible and worked with us to tailor the course to our requirements. The feedback from our employees was excellent they loved the practical tools and tips they could implement with ease to make a huge difference to the experience of our customers.
I recommend highly and expect we will be working together again soon.”
Darren Leonard
Initiative Owner—Adviser Service Proposition, ANZ Wealth Australia
Telephone and customer service
“The Telephone Perfection training was well-paced, interactive, and informative. As promised, the training equipped staff with a ‘toolkit’ for providing exceptional customer service and dealing with difficult situations. The training encouraged teamwork and collaborative decision-making, like for example, standardising the phone greeting. The trainer was warm and lively without being overbearing.
She also explained the cognitive and behavioural concepts behind the strategies she was suggesting, which helped me understand and evaluate their usefulness.”
Alberto Cortez
Student Recruitment Support & Training Coordinator, The University of Sydney
Customer service for field teams
“Thank you, WeTrain. the Delivering Excellent Customer Service program delivered by you to our Foxtel installation and service technicians truly hit the mark. Some of our technicians had been encountering some truly difficult situations and the lessons learnt from your sessions gave the technicians the “tools and knowledge” required to work in those situations and still deliver an excellent customer experience.
The trainer and the WeTrain team are very easy to work with, their grasp of what we had set out to achieve made the process of course design very simple. Some words and phrases always spring to mind when working with any organisation, WeTrain can be described as easy to work with, flexible, and adaptable.
The training sessions gave all participants an opportunity to participate in key areas of the customer service transaction. The technicians’ comments like “Information was relevant to our day-to-day customer service, and will improve it” and “Roleplay showed me many errors I make” give weight to how they felt about their learning experience. Downer endorses this program and would use it again.”
Stephen Elston
National Training Manager, Infrastructure Services
Sales training
“The sales training that WeTrain ran for us was tailored to our specific needs of the individuals who were involved and the organisation. We were a group with varying degrees of experience in sales, and the trainer handled this extremely well, ensuring that we all got a great deal out of the training and some excellent skills to be able to implement in our organisation going forward.”
Charles Massarella
Senior Consultant, Mass Recruitment
National multi-program delivery
“Over the past few years, WeTrain has facilitated a variety of courses for our staff across the country. Everyone has been a success. The inclusive training style is progressive, and brings high-level, fresh thinking and ideas to the team. The sessions have always demonstrated a deep understanding of our business needs. We look forward to continuing to work together in the future.”
Chelsea Corbel
Brand Manager, Slater & Gordon Lawyers
National Customer Service program
“Working with WeTrain on a national Exceptional Customer Service training package was an absolute delight. The training team were extremely professional and were thorough in their approach to tailoring the training to suit our needs.”
Ashlea Webb
HR/HSEQ Coordinator, JLG Industries
Exceptional Client Service
“Streeterlaw engaged WeTrain to further develop the skills of all of their staff in “Exceptional Client Service”. We had a combined morning training session for our Secretaries and our Solicitors as well as an afternoon session just for our Solicitors. We have had extraordinarily positive feedback from all of our staff on the benefits of the insights and tips we received from our trainer on ways in which we could enhance the service provided for our clients at Streeterlaw.
The trainer was creative in her presentation style and customised the training to meet our needs. If you are interested in equipping your staff to better serve your clients, then I can highly recommend the “Exceptional Client Service” course run by WeTrain.”
Alison Streeter
HR Director, Streeterlaw
Tailored workshop
“I would also like to congratulate you on a great workshop. Although I didn’t attend, I have only heard positive feedback from those that attended …the entire workshop was enjoyed – it is unusual to run a workshop where the entire content is so positively received. Most comments revolved around -; ‘I wish it just kept going’.”
Jane Cockburn
Cochlear
Sales Presentation training
“Judeth Wilson is an exceptional trainer and leader who facilitated rapid learning for me during her Sales presentation training. A woman of high integrity and very approachable. Her humourous style challenged us to stand in our own strengths and express ourselves. A very congruent trainer who uses highly effective energy management skills to provide ease of learning. I highly recommend anyone who wishes to grow rapidly in their individual training and sales style to be at one of Judeths training events.”
Mia Munro
Mia Munro International
Multi-topic tailored training
“…Creating An Immediate Improvement In The Results Of The Attendees From The Training”
“As an organisation we had staff that required or requested additional training and development. The training requirements varied from business unit to business unit. WeTrain created a training package to suit our needs across multiple topics and learning areas.
The delivery approach complemented the staff learning styles and made the engagement fun as well as creating new skills for the attendees. They looked for ways to integrate the principle of the training into the business practices of the organisation and therefore creating an immediate improvement in the results of the attendees from the training.
The range of courses allows us to create a business training package perfect for our organisation.
We gather our own feedback from the staff who attend training courses and the trainer, has always received the highest praise for the delivery and peripherals that go with a training course.”
Todd Eagles
Training And Business Administration, Transact / ACTEW-AGL
Workplace skills programs
“…Staff Inspired, Highly Skilled And Motivated”
“ABB Grain has enjoyed a three-year long relationship with WeTrain.
They offered a variety of skills workshops that have left our staff inspired, highly skilled and motivated. The sessions are sought after by all Business Units within our organisation -; her sessions are highly in demand!”
Alyson Gilbey
Learning & Organisational Development Consultant, ABB Grain Ltd
Presentation Skills
“The RIRDC Rural Women’s Award has enjoyed a two year long relationship with WeTrain. The Award is a leadership and capacity building initiative and we employ their trainers to teach our Award recipients to present professionally and with confidence. The trainer and her workshops are the stand out workshops of our program, because she empowers people and she offers strategic and practical support and tools.
I love the way the trainer practices what she preaches, she puts alot of work into preparing for her workshops and has an intimiate knowledge of our recipients, so ensuring solid connections and maximising the benefits of the learnings. And the results speak for themselves, our Award recipients have delivered incredibly powerful and moving presentations thanks to Judeth’s efforts”
Edwina Clowes
National Coorinator, RIRDC Rural Women’s Award
Presentation Skills
“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and very beneficial. I would highly recommend the training”
Santi Burridge
Director, Treysta Wealth Management
Team development
“On behalf of my entire administration team of Antonine College, I wanted to tell you how much everyone enjoyed the training. We all came out of the session feeling refreshed, and I’ve confirmed that each and every one of us will be able to take something back from the training and apply it in our field. I would also like to thank the entire team of WeTrain by providing excellent training and services.”
Sister Sayde Bayssari
Office Manager, Antonine College
Customer service for operational staff
“To any potential users of WeTrain specialised training, I would like to highly recommend their services. We used them to recently to provide Exceptional Customer service training for our operational staff in the field.
The trainer took the time to come out and see our operations, understand our requirements and build a training package especially that suited our needs. She really understands the intricacies of how operational and field staff can and should provide great customer service and was able to get that message across to our staff in a fun, learning environment.
We are extremely pleased with the result, as many of our staff have commented that they feel more empowered as they now have the tools to deal with tricky situations, understand great communication and general customer service etiquette.
We highly recommend their services as we know you will be as pleased as we are with the end result.”
Steve Eastwood
Director, Acetek
Leadership and Team Building
“WeTrain has run several courses for our team including Personal Effectiveness, Team Building and Leadership. They have all been extremely interactive and engaging and given our staff practical tips that they are able to implement straight away. We have been delighted with the quality of the trainers and have received great feedback from all who took part. We look forward to working with WeTrain in the future.”
Clare Reid
Office Manager, Transport Refrigeration Services
Customer Service
“The trainer really sought to understand our working situation in order to customise a Customer Service training programme that would support the team improving their skills in their everyday role. It was important to me that the training was practical and experiential so that the team related to the potential benefits and felt confident to implement what they had learned day one back in the office.
Thankfully this has proven to be the case and has allowed us as team to focus on how we can continue to improve our customer service. The trainer conducted the training in an engaging manner and was constructive and clear on how people could enhance their skills further – again very practical. This was a key part of helping people adjust and improve their approach to their role.”
Ngahina Richards
Head of Commercial Operations, Galderma
National delivery
“… WeTrain Training Was Nothing Short Of Amazing…The Highest Ratings…For Any Of Our External Providers”
“The trainer was recommended to me as an expert in her field and as a professional trainer, having worked with the University in previous years. The University contracted WeTrain to conduct training sessions with staff nationally.
The response to Judeth’s training was nothing short of amazing and she has set a record for achieving the highest ratings qualitatively and quantitatively for any of our external providers thus far.
Judeth’s experience, combined with her skills and teaching abilities enabled staff to enjoy her sessions, acknowledge the value of training and apply the skills learnt immediately in the workplace.
On the administrative side, Judeth is an absolute pleasure to work with and maintains integrity by balancing her levels of contact to ensure they are meaningful, have purpose and provide insight into our continuing relationship.
I look forward to working with Judeth again and plan to include her in my strategic Learning and Development plan over the next few years.
On behalf of myself, my direct reports and the staff of ACU National, thank you Judeth!”
Monique Kinerson
Manager, Learning & Development, ACU National
Conflict Resolution
“WeTrain has provided Conflict Resolution training to a number of our frontline team members in Australia – the sessions are practical and engaging and have enabled our team to effectively manage conflict in a stressful airport environment. We would highly recommend WeTrain to any business looking to develop their frontline teams with soft skills training.”
Kirsty Bright
Ground Operations, Jetstar
Customer Service rollout
“WeTrain clearly understood what we needed in trying to establish a customer-first culture. Very professional to deal with, they quickly put together a customer service program that was absolutely right for us. I was very impressed at how consistent, high energy and interactive each of the sessions was, from the very first to the very last, coaching over 400 staff. WeTrain delivered great value for us, and the customised sessions paved the way to introduce a new customer service charter.
I would recommend them to any other organisation looking for soft skills training.”
Daniel Hogan
Customer Engagement Manager, Melton Council
Exceptional Customer Service
“The team has been doing really well since the Exceptional Customer Service training. There’s definitely been a noticeable lift in confidence and energy, and several team members have mentioned that they’re actively using the techniques that was introduced. We’ve already seen improvements in how they handle customer interactions, especially in staying calm, listening more intentionally, and finding positive solutions.
We still have a few areas we’re continuing to work on, but overall the training has made a real difference, and the team is moving in a really positive direction.
Thanks again for the fantastic session, it’s been paying off!”
Olo Lomu
Job Hub Support Officer, ANZ Wealth Australia
Patient and team communication
“The team enjoyed the recent workshop, and we all found it valuable in different ways. Our front desk staff are incorporating your tips and tricks when speaking with patients, particularly during long phone conversations. Having the tools to steer a conversation to a close or refocus the caller’s attention has been good. We are all getting more comfortable using the phone greeting you suggested, “You’re speaking with Tina / This is Tina.”
The clinicians have shared that the workshop was equally beneficial for them. They’ve been focusing on identifying patients into the four groups and communicating facts more directly.
As a result, the entire practice is improving in terms of setting and meeting expectations.
I would definitely recommend this course to other practices here in Canberra.”
Tina Critchley
Practice Manager, Canberra Prosthodontic Group
Train the Trainer
“I have been receiving very positive feedback about Neville and the session which is very rare in this Department for staff to enjoy training and have such positive feedback. Everyone has stated that the session has taught them new skills and ways to deliver during training. Once again thank you for your assistance!”
Christy Hollands
Training Officer Professional Development, Department of Justice
Customer service
“We contacted WeTrain to ensure that the service that we were providing our customers was the best it could be. The trainer worked with us to provide a tailored course specific to the needs of the receptionists taking part in the training. The feedback has been excellent, and we have noticed an immediate improvement in service levels and would not hesitate to recommend this course to others.”
Christine Devine
Corporate Administration Manager, Mayflower
Tailored soft-skills programs
“WeTrain recently ran a series of soft skills training programs for our finance department at Vodafone. We would highly recommend WeTrain to any company looking to upskill their staff. We found WeTrain reliable, professional, and tailored training to our specific needs. The delegates found the training very valuable and have requested more training from WeTrain.”
Michelle Colbert
Finance Operations & Control, Vodafone
Team and leadership development
“The team are still buzzing with enthusiasm re yesterday’s session. Sally was amazing and it was a great success.
Thank you all for being such a pleasure to work with.
Based on the feedback, we wish to roll this training out again for other teams and are also considering a Leadership specific session – so I will be in touch again!”
Jane Walsh
People & Culture Advisor, Minetek
Leadership, conflict and team development
“We have used WeTrain service for the last two years. One of many workshops such as change management, leaders in operations- communicating through conflict, and account management for our field team. WeTrain provides exceptional workshops which left the employees with a new vision and awareness of themselves as well as perception in the workplace. The workshops provided engagement through group interaction, using real-life scenarios.
The team had memorable team-building experiences, which demonstrated the strengths and weaknesses of the team.”
Aula Gatei
HR/Payroll, Ontex Manufacturing Pty Ltd
THE WORK BEHIND THE WORDS
Different Teams. Different Requirements. Training Built Around Both.
Each engagement starts with the organisation, its people and the workplace situations they need to handle better. These examples show how WeTrain has adapted the program, format and delivery to suit the requirement.
CUSTOMER SERVICE · GOVERNMENT
Melton Council
400+ council employees trained
Customer Service rollout
“WeTrain clearly understood what we needed in trying to establish a customer-first culture. Very professional to deal with, they quickly put together a customer service program that was absolutely right for us. I was very impressed at how consistent, high energy and interactive each of the sessions was, from the very first to the very last, coaching over 400 staff. WeTrain delivered great value for us, and the customised sessions paved the way to introduce a new customer service charter.
I would recommend them to any other organisation looking for soft skills training.”
Daniel Hogan
Customer Engagement Manager, Melton Council
What the organisation needed
A consistent customer service approach across a large council workforce, connected to the organisation’s customer-first direction.
What WeTrain delivered
A tailored Customer Service program delivered across more than 400 employees.
What the client reported
The sessions remained consistent, energetic and interactive throughout the rollout. The customised training also helped prepare the way for a new customer service charter.
NATIONAL DELIVERY · EDUCATION
ACU National
Training delivered across locations
National delivery
“… WeTrain Training Was Nothing Short Of Amazing…The Highest Ratings…For Any Of Our External Providers”
“The trainer was recommended to me as an expert in her field and as a professional trainer, having worked with the University in previous years. The University contracted WeTrain to conduct training sessions with staff nationally.
The response to Judeth’s training was nothing short of amazing and she has set a record for achieving the highest ratings qualitatively and quantitatively for any of our external providers thus far.
Judeth’s experience, combined with her skills and teaching abilities enabled staff to enjoy her sessions, acknowledge the value of training and apply the skills learnt immediately in the workplace.
On the administrative side, Judeth is an absolute pleasure to work with and maintains integrity by balancing her levels of contact to ensure they are meaningful, have purpose and provide insight into our continuing relationship.
I look forward to working with Judeth again and plan to include her in my strategic Learning and Development plan over the next few years.
On behalf of myself, my direct reports and the staff of ACU National, thank you Judeth!”
Monique Kinerson
Manager, Learning & Development, ACU National
What the organisation needed
Useful, consistent staff development delivered for a national audience.
What WeTrain delivered
Training sessions coordinated across ACU locations and connected to the participants’ everyday work.
What the client reported
Participants enjoyed the sessions, recognised the value of the training and were able to apply the skills immediately in the workplace.
TRAIN THE TRAINER · INTERNAL LEARNING
CSIRO
Two-day Train the Trainer workshop
Train the Trainer
“Judeth Wilson ran a fantastic two-day session for our team. She transformed us from “presenters” to “trainers” by teaching us to incorporate more interaction, simplifying our content and engaging those who we aspire to train by centralising the theme of “what’s in it for me?’. I would not hesitate in recommending Judeth to provide Train the Trainer workshops.”
Danielle Somers
Regional Health Manager, CSIRO
What the organisation needed
Help employees turn subject knowledge into training that was clearer, more involving and more useful to the learner.
What WeTrain delivered
A two-day Train the Trainer workshop led by Judeth Wilson.
What the client reported
Participants introduced more interaction, simplified their content and placed greater focus on what the learner needed from the session.
CONFLICT RESOLUTION · TRANSPORT
Jetstar
Frontline airport teams in Australia
Conflict Resolution
“WeTrain has provided Conflict Resolution training to a number of our frontline team members in Australia – the sessions are practical and engaging and have enabled our team to effectively manage conflict in a stressful airport environment. We would highly recommend WeTrain to any business looking to develop their frontline teams with soft skills training.”
Kirsty Bright
Ground Operations, Jetstar
What the organisation needed
Practical support for frontline team members managing conflict in a stressful airport environment.
What WeTrain delivered
Conflict Resolution training shaped around the conversations and pressure points the team encountered at work.
What the client reported
The sessions were practical and engaging, and helped team members manage conflict more effectively.
PRESENTATION SKILLS · PROFESSIONAL SERVICES
Treysta Wealth Management
Different teams, learning styles and experience levels
Presentation Skills
“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and very beneficial. I would highly recommend the training”
Santi Burridge
Director, Treysta Wealth Management
What the organisation needed
Help employees deliver professional presentations with greater confidence.
What WeTrain delivered
Presentation workshops with direct feedback, practical techniques and opportunities to develop delivery.
What the client reported
The workshops worked across different learning styles and experience levels. Participants found the sessions enjoyable and beneficial.
ORGANISATIONS WE HAVE WORKED WITH
Experience Across Australian Workplaces
WeTrain has delivered workplace training for organisations across government, education, healthcare, transport, professional services, retail, hospitality and community services.
Select a panel to enlarge the logos.
Government
Education
Healthcare & Community
Hospitality & Associations
Retail
Services
DELIVERY SHAPED AROUND THE REQUIREMENT
One Team, More Than 400 Employees or Multiple Locations
The format changes with the audience, number of groups, locations and skills being developed. The standard of preparation, relevance and facilitation does not.
01
Focused workshop
A defined group and a clear capability need, such as CSIRO’s two-day trainer development workshop.
02
Large workforce program
Consistent training across a large employee group, such as the tailored Customer Service program delivered for more than 400 Melton Council employees.
03
National delivery
Coordinated training across locations, such as the staff development delivered for ACU National.
START WITH YOUR TEAM
What Do You Want Your People to Do Better?
Tell us about your team, the workplace situations they face and the capability you want to build. WeTrain will recommend a practical approach shaped around your organisation.