Training Shaped Around Your Organisation
Your people, workplace and training goals are different from every other organisation. WeTrain tailors the content, trainer, examples and delivery around what your team actually needs to improve.
From a focused team workshop to a multi-session program, conference session or national rollout, we can shape the training around your organisation.
Tailored Workplace Training Across Australia
27 Years
Delivering Workplace Training
100k+
People Trained
75+
Specialist Trainers
5
Industry Awards
When Standard Training Is Not Quite Enough
Sometimes an existing WeTrain program is exactly what your team needs.
Other times, the requirement is more specific.
You may need to combine several training topics, focus on a particular workplace challenge, use scenarios your employees regularly encounter or deliver the same training across different teams and locations.
That is where tailored workplace training comes in.
WeTrain works with you to understand who needs training, what is happening in the workplace and what you want people to do differently after the training.
We then shape the program around those requirements.
Start With What Your Organisation Needs to Achieve
We do not expect you to know the name of the training program before speaking with us.
You may simply know that:
- Customer Service Needs to Improve
Customer interactions are inconsistent, complaints are increasing or employees need stronger service and communication skills.
- Managers Need More Confidence
New or existing leaders need help with communication, feedback, delegation, difficult conversations or managing people.
- Teams Are Not Communicating Well
Information is being misunderstood, conversations are being avoided or different teams are struggling to work together.
- Employees Need to Handle Difficult Situations Better
Your people may be dealing with challenging customers, workplace conflict, difficult conversations or emotionally charged interactions.
- Internal Trainers Need Development
Subject matter experts may know their content well but need stronger facilitation, training design or delivery skills.
- You Have a Specific Event or Development Day
You may need several topics brought together for a staff development day, away day, conference or internal event.
Tell us what needs to improve and we can recommend the right training approach.
How We Shape Training Around Your Team
Tailoring is more than changing a company name on a slide deck.
WeTrain takes time to understand the organisation, the participants and the workplace situations the training needs to address.
The WeTrain Tailoring Process
01. Understand Your Requirement
We start with a conversation about what is happening and what you want the training to achieve.
This can include:
- Who needs training
- Their roles and experience
- Current workplace challenges
- Customer or internal situations
- Skills that need strengthening
- Organisational expectations
- Locations and participant numbers
- Previous training
- Desired outcomes
02. Research the Context
Where useful, WeTrain can undertake additional research to better understand your organisation, industry and training environment.
This may include reviewing:
- Existing training materials
- Policies or internal documentation
- Service standards
- Industry terminology
- Customer situations
- Role requirements
- Relevant workplace examples
How We Use AI
WeTrain may also use AI and modern research tools to support this research and preparation process.
AI can help identify themes, organise information and support deeper research, but it does not replace the experience of the trainer or the input from your organisation.
The final program is shaped by experienced training professionals using the information you provide, workplace context and trainer judgement.
03. Match the Right Trainer
With more than 75 specialist trainers across Australia, WeTrain can select a facilitator whose experience and delivery style suit the audience and training requirement.
The trainer can be selected based on factors such as:
- Training topic
- Participant level
- Industry
- Location
- Group size
- Workplace environment
- Leadership or customer-facing experience
- Technical or professional background
This is an important part of tailoring the training.
The right content with the wrong trainer is still the wrong training experience.
04. Shape the Program
We then determine what should be included and how the training should be structured.
This can involve:
- Selecting relevant modules
- Combining different training topics
- Adjusting the level of detail
- Developing workplace scenarios
- Creating exercises and activities
- Adapting examples
- Incorporating existing company material
- Structuring the timing
- Planning group participation
- Building multiple sessions where required
05. Deliver Practical Training
Participants are actively involved in the training.
Depending on the program, this can include:
- Group discussion
- Workplace scenarios
- Practical exercises
- Role plays
- Facilitation activities
- Case examples
- Individual reflection
- Trainer feedback
- Team activities
- Planning how skills will be used back at work
06. Apply and Refine
For multi-session programs and larger rollouts, the training can continue to be refined as delivery progresses.
Feedback from participants, trainers and the organisation can help identify what should receive more focus in future sessions.
This is particularly useful when training is being delivered across multiple groups, departments or locations.
Tailored Training Across a Wide Range of Workplace Skills
A tailored program can focus on one skill area or bring together several areas into a broader workplace development program.
Improve service standards, customer communication and everyday customer interactions.
Develop stronger listening, communication and behavioural techniques for challenging customer situations.
Build practical leadership capability for supervisors, team leaders and managers.
Improve listening, questioning, clarity, confidence and everyday workplace communication.
Develop practical skills for recognising and working through workplace conflict.
Help employees structure ideas, build confidence and communicate more effectively to an audience.
Develop internal trainers who can structure, facilitate and deliver effective workplace learning.
Improve call handling, communication, tone and professionalism over the phone.
Strengthen emails, workplace correspondence and professional written communication.
Build greater confidence preparing for and working through workplace or commercial negotiations.
Develop stronger self-awareness and interpersonal effectiveness.
Help employees manage priorities, workload and competing demands.
Develop practical skills for supporting the capability and performance of others.
Build confidence in feedback, accountability and performance conversations.
Improve communication, working relationships and cooperation within or between teams.
WeTrain has a broad corporate training catalogue and can recommend additional topics depending on the needs of your organisation.
Need More Than One Training Topic?
Not every training requirement fits neatly into one program.
A team may need customer service and communication skills.
Managers may need leadership, coaching and difficult conversation skills.
A staff development day may need several shorter sessions covering different areas.
WeTrain can combine relevant topics into one tailored program rather than requiring your people to complete several disconnected courses.
Customer-Facing Team
A program could combine:
- Customer service
- Communication skills
- Managing difficult customers
- Telephone skills
New Managers
A program could combine:
- Leadership
- Communication
- Delegation
- Feedback
- Conflict management
- Coaching
Internal Trainers
A program could combine:
- Training design
- Facilitation
- Presentation skills
- Participant engagement
- Giving feedback
Professional Skills Development
A broader program could combine:
- Communication
- Presentation skills
- Business writing
- Time management
- Emotional intelligence
The final combination depends on what your organisation wants people to do more effectively.
Training Delivered in the Format That Works for You
Tailoring also means choosing the right way to deliver the training.
- Half-Day Workshops
Focused development around a specific skill, issue or workplace priority.
- Full-Day Training
More time for learning, discussion, exercises and practical application.
Develop capability progressively across several workshops rather than trying to cover everything at once.
- On-Site Training
Training delivered at your workplace, making it easier to connect the content to your team and working environment.
- Live Online Training
Interactive facilitator-led training for remote or geographically distributed teams.
- Multiple Group Delivery
Deliver the same core program across several teams, departments, shifts or employee groups.
Bring together several training priorities within a structured development day.
Add practical development to an off-site company or team day.
Focused workplace training for teams meeting away from their usual working environment.
Interactive training sessions designed to complement a conference or internal event.
Focused sessions shaped around the audience, event theme and message you want participants to take away.
Training can be adapted for larger audiences where a more interactive small-group format is not practical.
Coordinate consistent training across multiple teams, sites, regions or states.
From One Team to an Organisation-Wide Rollout
WeTrain can structure training around the number of people who need to participate.
- Focused Team Training
Smaller groups create more opportunity for discussion, activities and trainer feedback.
A typical WeTrain group is often around 12 participants, although the right number depends on the program and level of interaction required.
- Larger Groups
Some training can be adapted for larger audiences where the objective and format allow it.
- Multiple Groups
Where practical participation is important, larger workforces can be divided into several groups.
For example, an organisation with 60 employees may achieve a better training experience through several smaller sessions rather than placing everyone in one workshop.
- Multiple Teams or Departments
The same core program can be delivered across different internal groups, with scenarios or examples adjusted where required.
- Multiple Locations
WeTrain can coordinate delivery across offices, sites and regional locations.
- National Rollouts
For larger organisations, WeTrain can coordinate consistent content, trainers and delivery across Australia.
Tailored Training for Events, Conferences and Development Days
Sometimes the requirement is not a traditional training workshop.
WeTrain can shape training around broader organisational events.
Create a practical development day around several skills or workplace priorities.
Add meaningful workplace development to a company or leadership away day.
Use time away from the workplace to focus on communication, leadership, teamwork or another priority.
Interactive sessions that give conference attendees the opportunity to participate rather than only listen.
Shorter, focused presentations tailored around the audience and purpose of the event.
Training can be adapted for larger employee groups where the session needs to be engaging while working within event constraints.
Consistent Training Across Teams and Locations
Tailored training becomes particularly valuable when the same capability needs to be developed across a larger organisation.
WeTrain can coordinate programs across:
- Multiple teams
- Departments
- Offices
- Metropolitan and regional locations
- Different states
- Shift-based workforces
- Leadership groups
- Customer-facing teams
- National workforces
The core learning outcomes can remain consistent while examples and activities are adjusted to suit different participant groups.
Where multiple trainers are required, WeTrain can coordinate the delivery to help maintain a consistent training approach.
Training Shaped Around Real Organisations
Tailored workplace training has been part of WeTrain’s approach for decades.
Melton Council
Customer Service Training for 400+ Employees
Melton Council needed a customer service program appropriate for a large and varied workforce.
WeTrain worked with the organisation to understand the requirement and shape a program around its people and customer service environment.
The training was ultimately delivered to more than 400 employees.
“WeTrain clearly understood what we needed. Very professional to deal with, they quickly put together a program that was absolutely right for us.”
Daniel Hogan
Customer Engagement Manager, Melton Council
Tailored Does Not Mean Complicated
The process is designed to make it easier for your organisation to get the right training.
We Ask the Right Questions
You do not need to arrive with a completed training brief.
We Recommend the Right Approach
We can help determine the program, format and trainer based on what you want to achieve.
We Make It Relevant
Examples, activities and discussions can reflect your workplace.
We Keep It Practical
Participants are involved in the learning rather than simply listening.
We Match the Trainer
The facilitator is selected around the audience and requirement.
We Can Scale the Delivery
One group, multiple sessions, different locations or a national rollout.
27 Years of Tailored Workplace Training
WeTrain has worked with Australian organisations since 1998, delivering practical workplace development across customer service, communication, leadership and professional skills.
Tailoring is not a new addition to how WeTrain works. It has always been central to the way programs are delivered.
- 27 Years of Experience
WeTrain has been delivering corporate workplace training since 1998.
- 75+ Specialist Trainers
A national trainer network gives WeTrain the ability to match the facilitator to the program, audience and organisation.
- WeTrain Institute
Our trainers undertake WeTrain’s own trainer development and ongoing quality process.
- Practical Training
Programs focus on skills people can practise and use when they return to work.
- Tailored Content
Content, activities and examples can be shaped around your workplace and people.
- Australia-Wide Delivery
Training can be delivered for organisations across metropolitan, regional and national locations.
- Flexible Program Design
From a half-day workshop to a multi-session national rollout, the format can be shaped around the requirement.
- Award-Winning Training
WeTrain has received five industry awards recognising its corporate and soft skills training.
Recognised for Corporate Training Excellence
Best Bespoke Soft Skills Training Provider
Corporate Vision 2025
Best Corporate Training Provider
APAC Insider 2024
Business Training Service of the Year
Global Awards 2024/25
Best Corporate Training Provider
APAC Insider 2026
Best Soft Skills Focused Corporate Training Provider
AI Global Media 2025
Common Questions About Tailored Training
How tailored can the training be?
The level of tailoring depends on what your organisation needs.
It can range from adapting an existing WeTrain program with relevant examples and scenarios through to combining several topics, adjusting the format and developing a broader multi-session program around specific workplace outcomes.
Can you combine different training topics into one program?
Yes.
For example, a customer-facing team may need customer service, communication and Managing Difficult Customers skills within the same development program.
A leadership program may combine communication, feedback, delegation, coaching and conflict management.
WeTrain can recommend the right combination based on what you want participants to do more effectively.
How does WeTrain use AI when tailoring training?
AI and other modern research tools may be used to support research and preparation, such as identifying themes, organising information or exploring relevant context.
AI does not replace the trainer or automatically create the final program.
The final training is shaped by experienced training professionals using information from your organisation, workplace context and trainer judgement.
Can tailored training be delivered to several teams or locations?
Yes.
A tailored program can be delivered across multiple groups, departments, locations and states.
The core learning outcomes can remain consistent while relevant examples or activities are adjusted for different audiences.
What information do you need from us before creating the training?
You do not need a detailed training brief before contacting WeTrain.
We will normally want to understand who needs training, what is happening in the workplace, what you want participants to improve, approximate numbers, location and any relevant organisational requirements.
From there, we can recommend the most suitable approach.
Can you tailor training for a staff development day or company event?
Yes.
WeTrain can structure training for staff development days, corporate away days, team offsites, conference workshops, keynote sessions and other internal events.
The content and format can be adjusted around the audience, available time and purpose of the event.
Can WeTrain tailor an existing training program?
Yes.
Many organisations begin with an existing WeTrain program such as Customer Service, Leadership, Communication Skills or Managing Difficult Customers.
The program can then be adjusted around the team, workplace examples and specific areas that need greater focus.
Do you offer national tailored training programs?
Yes.
WeTrain can coordinate tailored training across teams and locations throughout Australia, including multiple trainers and groups where required.
Tell Us What Your Team Needs to Do Better
You do not need to choose the program before you contact us.
Tell us about your team, what you want to improve and how the training needs to be delivered.
We’ll recommend the right training, trainer and format for your organisation.